Service, please

Several years ago, working with a national law firm the conversation turned to client experience. The firm, in examining its corporate client base, realised that a lot of its clients demanded way too much of the firm’s time for the fees they generated and with little...

Life-work imbalance

Icarus finds out how to be too busy to work. I have a friend who set up a consultancy business 30 years ago and recently sold it for a pretty sum. I asked him what the secret of his success was. “Well, we never had an HR department,” he said. I have a similarly...

Uniting the legal profession to help beat cancer

Business development leaders are increasingly being asked to balance growth, relationship development and meaningful ESG impact. A new profession-wide initiative with Cancer Research UK offers a way to do all three – while supporting a cause that touches us all. If...