Skills Development Platform

 Highly innovative Skills Development Platform that helps boost collaboration, re-skilling, efficiency, productivity, profitability, loyalty, and engagement at professional services firms worldwide

The Skills Development Platform transforms the way that members develop their skills, track their performance, and drive their personal development plans:

Gamification on the Platform includes learning points, buddy group contests and two routes each month to win a digital trophy:

  • Route 1: Earn 1,000 learning points (around 12 hours of study). 
  • Route 2: Meet or exceed the criteria for at least 75% of these Forum engagement indicators: 
    • Off Platform: Request a hard copy of PM Magazine; attend two Forum events per month; attend a training workshop per month. 
    • On Platform: Log in for five sessions per month; evaluate 10 content items per month; complete 10 tasks per month; set personal targets in a month; earn 500 learning points per month; create a playlist in a month.

What’s special about the Skills Development Platform?

Unique content

Access to £10m+ of unique specialist content, curated over 30 years.


Transforms how Forum members develop their skills, track their performance, and drive their development plans.

Operational efficiency

Delivers a major increase in operational efficiency when managing a business services team.

Why do Forum members like the Platform?

1: Improves communication with the Forum

Request a personal hard copy of PM Magazine; update mailing lists for invites to Forum events and training workshops; and keep contact details up to date.

Outcomes: Increased awareness of the Forum’s ‘Off Platform’ services.

2: Caters for distinct learning styles

Routes include: Follow ideas from content selection to goal completion;  Engage in smart searching; Use SkillsetFreeflow℠ for those who prefer chance encounters; and personae-based custom feeds.

Outcomes: Rapid access to relevant content; more insights; tailored learning; and a better understanding of different roles.

3: Enhances performance reviews

Track actions, CPD time, and learning points; set personal targets; compare time spent with targets; and identify skills gaps.

Outcomes: Less preparation time for review; better understanding of manager need; rapid resolution of skills gaps; and improved promotion prospects.

4: Provides recognition and rewards

Proficiency and CPD time certificates; learning points for digital trophies; contests with peers; draws for valuable prizes.

Outcomes: Healthy competition across a team; enjoyable experiences; enhanced personal profile; and improved career prospects.

5: Keeps members’ knowledge up to date

Access £10m+ of unique specialist content; create and save queries and lists; receive personal alerts; and view the latest issue of PM Magazine online.

Outcomes:  Greater productivity in delivering services to clients.

6: Accelerates learning

Rapid induction; time and points not logged until content is evaluated or  tasks completed; and nudge  alerts for activity in progress.

Outcomes: More ideas and insights; systemic learning process; and improved skills.

7: Brings together the community

Single platform for business and personal activities; content sharing; peer ratings and recommendations; and community notes. 

Outcomes: Collective support, new friendships, and permanent learning history.

Why do team leaders like the Platform?

1: Increases operational efficiency

Easy-to-maintain member list; track individual engagement with the Forum; Traffic lights; 10 On and Off Platform indicators.

Outcomes: Major time reductions in managing a business services team; rapid identification of those with low engagement levels; and full utilisation of Forum dues.

2: Boosts the capabilities of team leaders

Verify consumption of directed content; assign playlists; form support groups; and manage performance reviews.

Outcomes: Consistent learning; early problem detection; higher retention; better promotion candidates; enhanced induction; focused development plans; and improved skills across the team.

Why do senior leaders like the Platform?

1: Tackles inconsistent skills development of team members by their line managers

The platform balances reward and pain to encourage behavioural change; recognition of improved skills in the Learning and Development role; an internal ranking system to acknowledge and motivate high performers; encourages individuals to articulate reasons when sharing learning playlists; and evaluation of line manager performance based on pertinent data.

Outcomes: Verifiable consumption of curriculum (official playlists) at all levels; identify strong and weak performers; more systemic learning processes; improved overall skills levels; more tailored learning; and improved re-skilling and better aligned cross-firm teams.

2: Provides a costed overview of learning activity

The Platform offers the ability to –  add your own firm-only content; identify and link the opportunity cost of learning to detailed activity; opt-in external comparisons by sector, country, headcount, footprint and (anonymous) firms; separate time spent by learners on playlists and Freeflow and Playlist & Freeflow tracker from firmwide => divisions => teams => individual members

Outcomes: Single location for learning activity; clarify attitudes towards curriculum; identify the cost / ROI of informal learning; enhanced ability to establish benchmarks and compete with market leaders; and improved multi-firm and intra-firm comparisons

Understand how the Skills Development Platform redefines member experience:

Introduction to the Platform from the main architect Richard Chaplin

Understand how the Platforms can be utilised for performance review

Understand how the Platform aids management discussion

Alternatively, watch the full Skills Development Launch webinar to understand its benefits

Take a look at this user guide to understand how the Skills Development Platform can be used transform how you develop your skills, track your
performance, and drive your development plans.


What is the Skills Development Platform, and how can it help me develop my skills?

The Skills Development Platform is an online learning platform designed to help individuals develop their skills and track their progress. It offers access to over £10m of specialist content curated over 30 years, as well as a range of features designed to enhance engagement and accelerate learning. The platform uses rapid induction, alerts, and gamification to accelerate learning, and tracks progress through content time and task completion. It also offers support groups, mentorship opportunities, and evidence-based CPD time and Skillset proficiency certificates. By using the Skills Development Platform, individuals can enhance their skills, earn recognition for their achievements, and accelerate their career progression.

Can I connect with other users on the platform to form support groups or seek mentorship?

Yes, you can connect with other users on the Skills Development Platform to form support groups or seek mentorship. The platform offers a range of features designed to enhance engagement and collaboration, including a personal feed, bookmarks, and a builder tool. You can use these features to share content, collaborate on tasks, and connect with other users who share your interests and goals. Additionally, the platform offers a mentorship program that connects users with experienced mentors who can provide guidance and support as they develop their skills. To participate in the mentorship program, you can apply to become a mentee or a mentor, and the platform will match you with a suitable partner based on your interests and goals. Overall, the Skills Development Platform is designed to foster a supportive and collaborative learning environment, and offers a range of tools and resources to help users connect with each other and achieve their goals.

How do I search for and find content that is relevant to my interests and goals?

To search for and find content that is relevant to your interests and goals on the Skills Development Platform, you can use the query builder tool. This tool allows you to search for content based on skillsets, locations, and sources. To use the query builder, click on the relevant icon in the icon ribbon to open the query builder. From there, you can select a skillset, continent, country, or content source, and then refine your search by selecting one or more items from the list. You can also add additional filters using the “Add condition” or “Add condition group” buttons, and clarify the relationship between filters using the “And” or “Or” buttons. Once you are happy with your query, click on “Search” to see the results. If no items match your query, a suitable message will appear with a link to return to the previous search findings. You can refine and repeat the process as needed to find content that is relevant to your interests and goals.

How do I track my progress and set goals on the platform?

To track your progress and set goals on the Skills Development Platform, you can use the journey tracker feature. This feature allows you to track your progress through content selection, formal evaluation, personal insights, set tasks, manager review, and goal completion. You can also compare your actual and target time for hard and soft skillsets, content, and tasks, and receive evidence-based CPD time and Skillset proficiency certificates for any period. Additionally, you can use the platform to set personal goals, external ROI comparisons, and learning history transfers, allowing you to track your progress over time and demonstrate your skills to potential employers or clients.

How can I get help or support if I have questions or technical issues while using the platform?

If you have any questions or technical issues while using the Skills Development Platform, you can contact the platform’s support team by clicking on the “Support” button in the platform footer. This will take you to a page where you can submit a support request or browse the platform’s knowledge base for answers to common questions. You can also use the platform’s chat feature to connect with other users and get help or advice from them.

How do I earn learning points on the platform, and what can I do with them?

You can earn learning points on the Skills Development Platform by consuming content or working on tasks. The number of points you earn depends on the type of content or task and the amount of time you spend on it. You can track your learning points on the Performance tracker and the Logged activity page. Once you have earned a certain number of learning points, you can be awarded digital trophies and Skillset proficiency certificates. You can also be entered into a prize draw for a free place at the Forum’s annual conference in London.

How does the platform ensure the security and privacy of my personal information and learning data?

The Skills Development Platform takes the security and privacy of your personal information and learning data very seriously. The platform is built on a secure infrastructure that uses industry-standard encryption and authentication protocols to protect your data from unauthorized access, disclosure, or modification. The platform also complies with all relevant data protection laws and regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). AdditionDally, the platform allows you to control your own data and privacy settings, including the ability to delete your account and all associated data at any time. For more information on the platform’s security and privacy policies, please refer to the platform’s privacy policy and terms of use.

For more information, refer to out detailed user guide: