Where do human skills fit in an age of AI?
As artificial intelligence reshapes processes, client expectations and the way we deliver value, human capabilities such as relationship building, emotional intelligence, creativity, judgment and strategic thinking are becoming even more essential.
In this webinar Mark Fitzmaurice of Dale Carnegie discussed:
- How AI is changing professional services
- Which human skills remain irreplaceable
- How professionals can adapt and thrive
- What firms should prioritise to stay competitive
This was a fantastic opportunity for anyone working in client service, business development, marketing, leadership or client- facing roles to gain practical insight into the future of professional services.
Members can watch the full webinar here:
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