Dressing down

Icarus gets to grips with sartorial trends. It was at our executive committee that it was suggested we should adopt dress-down Fridays. The source of the proposal was distinctly odd: our head of IT, a bearded bloke who as far as I know has never been seen in anything...

Feedback Fog

An ‘outside-in’ view of client listening will drive revenue, says Paul Roberts. Your best client just moved a major project to a competitor. When you call to ask why, they say everything’s fine, the decision was just ‘timing’ or ‘political’. Later you learn they’ve...

FAQs ..

1: What is the Centre for Professional Services Research? The Centre is a public interest, method-led initiative with independent governance, formed in 2024, that hosts communities and shares quality content between professional services firms, professional bodies,...