by Matt Baldwin | Jan 21, 2025 | PM Magazine
Asking for feedback invites vulnerability. We of course want to hear about how good we are, but nobody wants to be on the receiving end of criticism, even when it is constructive. That is perhaps why so many professional services firms continue to overlook client...
by John de Forte | Jan 21, 2025 | PM Magazine
John de Forte takes a sideways look at the world of professional services marketing. This month: what do the new procurement rules mean for professional services firms bidding for public contracts? Though somewhat delayed, the new Procurement Act 2023 will come into...
by Graham Archbold | Jan 21, 2025 | PM Magazine
By Caroline Florence Reviewed by Graham Archbold Published by Kogan Page £31.99 Imagine telling your board that 33% of clients are ‘somewhat dissatisfied’ with the firm’s service performance based on ratings of availability and responsiveness. “Meh, so what, we’ve got...
by Joanne Milne | Jan 21, 2025 | PM Magazine
As we look to 2025, Joanna Milne, Head of Practice Business Development and Marketing at Totum, reviews the year and suggests some trends for the new year. The candidate market for business development and marketing roles in professional services has fluctuated...
by Anne Blackman | Jan 21, 2025 | PM Magazine
It’s time professional services marketers learned to embrace time and repetition, says Anne Blackman. “Familiarity, far from creating contempt, drives contentment.” Is this true? For those involved in marketing for professional services firms, the answer is a...
by Dave Harris | Jan 21, 2025 | PM Magazine
For CRM initiatives to succeed, firms must ground their CRM choices in strategy rather than competitor benchmarks, writes Dave Harris. There is a recurring pattern that poses a serious challenge to effective implementation and value realisation. Despite CRM vendors’...
