The expert has landed

Professional services firms are, in many ways, the perfect clients for consultants. They bill by the hour, understand the model, and work with business development and marketing teams who know what good looks like. Byline.London’s James Lumley finds out more. There is...

Thinking the unthinkable

Will AI spell the death of the billable hour, asks James Lumley? Professional services firms face a fundamental paradox: they sell time while AI saves time. If a task that previously took three weeks now takes three days, what should the client pay? “I’ve spoken to a...