Why incumbents don’t lose

by | Nov 1, 2026 | PM Magazine

We asked our 334 Client Proxies how they choose, keep and drop law firms. Two things stood out. The barrier is personal. Asked what stops them from moving high-stakes work, close to nine in 10 named their own career exposure: being the one who answers for the decision...

Too late, too few, too polite

by | Nov 1, 2026 | Editor's picks, PM Magazine

Every firm learns why it wins and loses too late, from too few people, who are too polite to tell the whole story. There’s now a fourth source, says Steven Lewis, and it’s worth understanding before someone sells you a bad version. A major firm lost a panel every firm...