Icarus wonders how to evade awkward questions.
Rosemary, the firm’s head of human capital, has had one of her ideas. This is never a good thing. It was at the last management meeting that she came out with it.
What she said was that while we are all committed to continuous improvement – it’s in the firm’s DNA, part of our ethos, blah blah blah – we should adopt a more structured approach to generating and measuring it.
Our Managing Partner looked alarmed.
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