A huge thank you to Philip Lee Solicitors for hosting the PM Forum Dublin event on client feedback, and to Mary Cloonan for leading such a strong, insightful and engaging session (writes Neha Sawjani).
One of the clearest takeaways was that client listening remains one of the most underused commercial tools in professional services.
The organisations that actively listen, respond to feedback and build genuine relationships are often the ones that create the strongest client loyalty, innovation and long-term growth. Mary shared great insights around how to create the business case to position and internally gain momentum for this.
Log in to read more
