Client relationship specialist Katy Pieris has joined the PM Forum’s London Community. She tells Matt Baldwin why connections count.
Katy Pieris is a Business Development Manager in the insurance law team at DAC Beachcroft. Specialising in key account management for three of its large insurance clients, she is a relationship builder. They are skills learnt from the publishing industry.
Key account management is a fundamental aspect of marketing and business development in large professional services firms. But it is more than just finding ways to grow revenue from those clients. It is about how a firm provides the very best support to that client, how value is added to a relationship, and building firmwide connections across client teams.
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