Impact, assertiveness and effectiveness for assistants and executives
Topics covered
Introduction
• Aims and challenges
Exercise: Effective introductions
Make an impact – STAND OUT
• Personal impact models and digital presence
• Know who you – Values and authenticity (personal brand)
• Know what you want – Goals and limiting assumptions
• Learn what others want:
o Empathy and listening
o Navigating difference
o Curiosity and asking questions
Exercise: Aligning aims and values
Manage perceptions with assertiveness – SPEAK UP
• Attitudes and impressions
• Assertiveness, confidence and visibility
• Get your own way
o Communication techniques
o Influence and persuasion
o Learning to say “No”
• Avoid stress, be resilient and achieve work-life balance
Exercise: Assertiveness techniques
Be effective – GET THINGS DONE
• Focus and goals
• Time and project management
• Balance conflicting priorities
• Work well in teams and with “difficult” people
• Motivating yourself
Exercise: Planning action
To facilitate interaction, workshops are restricted to 18 attendees – maximum of four from the same firm.
Pricing
First attendee £240 +VAT
Second attendee £230 + VAT
All subsequent attendees £220 + VAT
Cancellations/Substitions
Due to the restricted number of places, refundable cancellations are only accepted up to one month prior to the event (a cancellation fee of £25 + VAT will be incurred per person). Substitutions can be made at any time. PMI reserves the right to cancel with no liability beyond refund of fees paid.
Eligibility
This training course is open solely to member firms of the PM Forum, a worldwide group of over 3,000 marketers in professional services firms.
