by Graham Archbold | Jan 21, 2025 | PM Magazine
By Caroline Florence Reviewed by Graham Archbold Published by Kogan Page £31.99 Imagine telling your board that 33% of clients are ‘somewhat dissatisfied’ with the firm’s service performance based on ratings of availability and responsiveness. “Meh, so what, we’ve got...
by Graham Archbold | Sep 1, 2024 | PM Magazine
Once you set an expectation that you’ll listen to clients then there is an unwritten contract to act, says Graham Archbold. In the briefing call ahead of the client interview, the relationship partner explained that regulatory work was constant but litigation had...
