How can professional service providers build trust amongst clients through reviews? PM Magazine asked Alicia Skubick, the Chief Customer Officer at Trustpilot, for advice.
Trust is the cornerstone of many professional services, particularly in industries such as legal and accounting, where clients must trust their chosen experts implicitly as they’re handling sensitive data. Whether it’s managing a firm’s financial records, consulting them on strategy or forming contracts, professional service providers have a responsibility to safeguard confidentiality, whilst delivering stellar advice and consultation.
Edelman DXI’s 2023 Global Accountancy Trust survey found that 89% of respondents trust their chartered accountants. But in the professional services industry where the stakes are high, errors can have catastrophic consequences. So providers must work to not only grow but maintain trust. This is not just a professional courtesy – it is a necessity.
Log in to read more
