An engaged, collaborative and high-performing C-suite is essential if professional services firms are to navigate a VUCA world, says Nicole Bachman.

The professional services landscape has changed dramatically over the past decade and will continue to do so. Volatility, uncertainty, complexity and ambiguity (the VUCA world) continue to disrupt the way businesses are run.

Virtual and then hybrid working, the need to manage by results rather than control, adapting continuously and fast, managing cross-functional change (including digital transformation) effectively, and attracting, engaging, training and retaining an increasingly mobile and diverse workforce are among the most immediate challenges and impact all businesses.

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