Productisation of services: beyond the billable hour, and what do clients really want?

With client demands and expectations beyond the hourly rate, an abundance of competition, and technology (in particular AI) developing so fast that it’s difficult to keep up with the testing and implementation into legal delivery for clients, it’s driving firms to look more towards the productisation of services to appeal to sophisticated clients.

Professional services firms are exploring fixed fee packages, working as extensions of clients inhouse teams, integrating technologies into client offering, there are lots of products being developed and presented to clients…… but is it what clients really want?

Join us for this panel discussion as we explore what is working, what’s not, what we think clients want versus what client’s actually want.

Chair
Rachael Kinsella – Account Director, Jones and Palmer

Panel

Kathryn Styler – Associate Director, Head of Bids, RSM

Emma Jackson – Head of Legal Technology & Data, Mills & Reeve

Michelle Monaghan – Propositions Manager, Shakespeare Martineau / AMPA Holdings

Clive Webb – Head of Business Management, ACCA

Will Morgan-Harrold – Director of Consultancy, Jones and Palmer

Book now