Does your ‘out of office’ leave clients in the cold, asks Anna Lake.
By the time you’re reading this, you’ll either be breathing a sigh of relief at the return of the term-time routine or gearing up to take a holiday now the prices have normalised and all those pesky kids are back at school. Either way, how did your client experience hold up over the summer? Do you know if the high standards which your client charter espouses were upheld?
Every interaction matters, and clients’ needs don’t conveniently pause when people are away. Whether it’s a summer break, parental leave or even a long weekend, absences can cause more than a temporary delay. They can dent your firm’s reputation, frustrate loyal clients and cause new opportunities to slip through the net.
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