The building blocks of a seamless client journey

Join us for an engaging and interactive workshop where we’ll use the powerful methodology of LEGO® SERIOUS PLAY® to creatively explore and map out effective client journeys.

What to Expect

Through guided exercises and collaborative storytelling, you’ll:

• Build and visualise client journeys using LEGO® bricks to bring abstract concepts to life.
• Work with a variety of client personas to uncover how different types of clients experience professional services firms from first contact to long-term engagement.
• Identify friction points that may be causing frustration, delays, or dissatisfaction.
• Co-create solutions to remove those barriers and design a journey that is seamless, intuitive, and client centric.

This workshop will help you align your marketing and service delivery with what clients truly value – a smooth, supportive, and memorable experience.

Hope you can join your peers.